mangga Terms of Use

We at mangga set out these terms to clarify what we provide, what you agree to when you use our platform, and how we handle disputes, account security, and payment flow. By creating an account on mangga and accessing our games—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League), and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile)—you accept these terms in full.

Our platform is available only in jurisdictions where online gaming services are legally permitted. We do not offer access in regions where local law prohibits our services. Your use of mangga means you confirm that access and play comply with your own jurisdiction's law and regulations.

This document covers account eligibility, deposits and withdrawals, bonus terms, dispute resolution, and your rights and responsibilities on mangga. Please read it carefully before proceeding.

Account Opening and Eligibility on mangga

When you register on mangga, you confirm that you meet our eligibility criteria. You must be an adult under your jurisdiction's law, capable of entering a binding contract, and not resident in any region where we are prohibited from operating. We require a valid email address, a strong password, and verified identity documents (passport, national ID, or driver's license) as part of our Know Your Customer (KYC) process.

We undertake to verify your identity within standard business hours. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang typically see verification completed the same day. Once verified, your account is activated and you may deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

You are responsible for keeping your login credentials private. We cannot reset your password on your behalf—only you, via email verification, can change it. If you suspect unauthorized access to your account, contact our support team immediately.

Deposits, Withdrawals, and Funds Management on mangga

We manage your funds with care and transparency. When you deposit on mangga using mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, the money is received and credited to your account balance. Your balance is yours to use across any mangga game or tournament—slots, live-dealer tables, sportsbook, or Bingo.

Withdrawals from mangga are processed during standard business hours. We request that you withdraw to the same payment method you used for deposits (a compliance requirement). Withdrawal timelines depend on your bank or payment partner—typically 1–2 business days for bank transfers, and near-instant for mobile wallets like online payment or e-wallet. We do not guarantee specific withdrawal times; standard interbank processing applies.

During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), banking and payment processing may be delayed. We continue to accept withdrawal requests, but settlement may take longer than usual.

Bonus Terms on mangga

We offer promotional bonuses and welcome offers from time to time on mangga. Any bonus is subject to specific terms—wagering requirements, game restrictions, expiration dates—all disclosed when you claim it. Bonuses are not guaranteed and may vary by region or user eligibility.

Bonus funds that expire unused are forfeited and cannot be withdrawn. Winnings from bonus-funded play are subject to our turnover requirements, meaning you must play through a specified multiple of the bonus amount before withdrawing the resulting winnings. We reserve the right to modify or cancel bonus offers at any time.

Wagering requirement

The multiple of a bonus amount you must play through before you can withdraw associated winnings (e.g., 30x means play 30 times the bonus value).

Account suspension

A temporary or permanent restriction on your mangga account if we detect fraud, breach of terms, or unauthorized use.

Funds retention

Our right to hold or forfeit your balance if your account is found to breach our eligibility or conduct rules.

Our Policy on Disputes, Conduct, and Jurisdiction

If you believe there is an error in your account balance, a transaction that you did not authorize, or a technical issue affecting a game result, contact our support team via in-platform chat or email. We investigate disputes thoroughly and respond during standard business hours. Our decision is final unless Indonesian law provides a right of appeal in your jurisdiction.

We reserve the right to suspend or close your mangga account if you:

• Breach any term of this agreement.
• Engage in fraud, collusion, or attempt to manipulate game outcomes.
• Use prohibited payment methods or attempt money laundering.
• Abuse our support system or act abusively toward our staff.
• Register from a jurisdiction where our service is prohibited.

When we suspend your account, any remaining balance is held according to our policy. If the suspension is permanent, we may forfeit the balance entirely. You have the right to request clarification of the reason for suspension and to dispute our decision through our formal appeal process.

Jurisdiction and Governing Law

We at mangga operate under the laws applicable to online gaming in the jurisdictions we serve. Our platform and these terms are governed by the legal framework of the regions where our services are lawful. You agree that any dispute arising from your use of mangga shall be resolved according to the applicable law and venue in your jurisdiction, where available.

We do not offer our services in jurisdictions where online gaming is prohibited. If you access mangga from such a region, you do so at your own risk and without our consent. We are not liable for any legal consequences resulting from your access in prohibited jurisdictions.

Data Protection and Privacy

We collect and store your personal data (name, email, identity documents, payment information) to verify your identity, process your payments, and comply with financial regulations. Your data is protected by industry-standard encryption and security practices. We do not sell or share your data with third parties except where required by law.

For full details on how we handle your information, please review our Privacy PolicyYour use of mangga indicates your consent to our data handling practices outlined there.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes via email or in-platform message. Your continued use of mangga after such changes constitutes acceptance of the updated terms. If you do not agree to any change, you may close your account and request withdrawal of any remaining balance.

Our terms on mangga are designed to protect both you and our platform. We enforce them fairly and consistently, applying the same rules to all users. If you have concerns about how we've applied these terms to your account, our appeals process is open to you.

By using mangga, you acknowledge that you have read, understood, and accepted these terms in full. If you have any questions, contact our support team or review our Legal Notice and Privacy Policy for additional information on your rights and our obligations.