mangga Platform Privacy Notice

This page describes what we collect when you use mangga and how we keep that data protected. We at mangga take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, or esports games, we collect personal information to verify your identity and process your transactions.

Our servers may sit outside your jurisdiction, and we may share your data with payment processors, regulators, and compliance partners as required by law. You have rights regarding your data—including access, correction, and deletion—which we explain below. This privacy notice covers all mangga platforms and services.

Please read this notice carefully. By using mangga, you consent to our data practices outlined here.

What Data We Collect on mangga

We collect different types of information depending on how you use mangga:

Personal Identification Data

When you register on mangga, we collect your full name, date of birth, email address, phone number, and physical address. We also collect identity documents (passport, national ID, or driver's license) to verify you meet our eligibility requirements and comply with Know Your Customer (KYC) regulations. This information is mandatory to open and use your account.

Payment and Financial Data

We record every deposit, withdrawal, and transaction on mangga. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we store transaction IDs, amounts, dates, and payment method details. We do not store your full bank account or card numbers—only enough information to process and verify transactions. This data is used for payment processing, fraud detection, and regulatory compliance.

Activity and Gaming Data

We log your gameplay on mangga, including which games you play (slots, live-dealer tables, sportsbook, esports), bet amounts, outcomes, and session timestamps. We track your account balance, tournament entries, and winnings. This information helps us detect fraud, investigate disputes, and improve our service.

Technical and Device Data

We collect your IP address, device type, browser version, operating system, and approximate location (city-level, not precise coordinates). We use cookies and similar tracking technologies to remember your login preferences and improve your experience on mangga. This data is collected automatically when you visit or use our platform.

How We Use Your Data on mangga

We use the information we collect for the following purposes:

• Account verification and KYC compliance. We verify your identity and confirm you meet our eligibility requirements before activating your mangga account.
• Payment processing. We use your financial data to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers.
• Fraud detection and prevention. We analyze your activity to detect unauthorized access, money laundering, or other suspicious behavior on mangga.
• Legal and regulatory compliance. We may disclose your data to financial regulators, tax authorities, and law enforcement if required by law.
• Customer support. We use your information to respond to your inquiries, investigate disputes, and assist with account recovery.
• Service improvement. We analyze aggregated, anonymized data to enhance our games, features, and user experience on mangga.
• Marketing (optional). If you consent, we may send you promotional emails about new tournaments, games, and offers—but only to the email address you provide. You can unsubscribe at any time.

Third-Party Processors and Data Sharing on mangga

We do not sell your data, but we share it with trusted partners to operate mangga:

• Payment processors. Companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers receive your name, account details, and transaction information.
• Identity verification providers. Third-party services verify your documents and check against sanctions lists.
• Hosting and analytics providers. Our servers may be hosted outside Indonesia. Analytics platforms may process your browsing behavior.
• Regulators and law enforcement. We disclose data if legally required or if we suspect illegal activity on mangga.

These processors are contractually bound to protect your data and use it only as directed by us. If our servers or processors are located outside Indonesia, your data may be subject to different privacy laws—but we maintain the same level of protection.

KYC

Know Your Customer—regulatory requirement to verify account holder identity before allowing deposits and gameplay on mangga.

Data processor

A third-party company that processes your data on our behalf (e.g., payment processor, hosting provider).

Consent

Your agreement to allow us to collect and use your data for specific purposes on mangga.

Your Rights and Data Protection on mangga

Right to Access

You have the right to request a copy of all data we hold about you on mangga. Contact our support team via in-platform chat or email, and we will provide a summary of your personal information within standard business hours.

Right to Correction

If your data is inaccurate or incomplete, you can ask us to correct it. Log into your mangga account and update your profile directly, or contact support for assistance.

Right to Deletion

You may request deletion of your mangga account and associated data. However, we retain financial records and KYC documents as required by law—typically for seven years after account closure. We will delete other personal data within standard processing timeframes.

Right to Withdraw Consent

If you consented to marketing emails or optional data uses, you can withdraw consent at any time. Click the unsubscribe link in promotional emails, or contact support to opt out of communications on mangga.

Data Security on mangga

We encrypt all data in transit using industry-standard TLS protocols. Your password is hashed and never stored in plaintext. We conduct regular security audits and maintain access controls to limit who can view your information on mangga. However, no online system is completely secure—we cannot guarantee absolute protection against all breaches.

Cookies and Tracking on mangga

We use cookies to remember your login, track your preferences, and improve your experience on mangga. These are session cookies (deleted when you log out) or persistent cookies (stored for up to 12 months). Most browsers allow you to disable cookies, but this may limit mangga functionality. We do not use cookies for tracking across unrelated third-party websites.

Data Retention on mangga

We retain your personal data for as long as your account is active. After closure, we keep financial records and KYC documents for regulatory compliance (typically seven years). Gameplay logs and activity data are retained for two years unless deletion is legally required or you request removal. You can request earlier deletion, subject to legal and regulatory constraints.

Jurisdiction and International Transfers

mangga operates under the privacy laws applicable in the jurisdictions we serve. Your data may be stored on servers located outside Indonesia and processed by partners in other countries. By using mangga, you consent to such international transfers. We apply the same data protection standards regardless of server location.

Contact and Complaints on mangga

If you have questions about how we handle your data on mangga, contact our support team during business hours. If you believe we have mishandled your personal information, you can file a formal complaint with your local data protection authority or with us directly. We will investigate and respond within standard timeframes.

Changes to This Privacy Notice

We may update this notice at any time to reflect changes in our practices or applicable law. Major changes will be announced via email or in-platform notification. Your continued use of mangga after such changes constitutes acceptance of the updated notice.

This privacy notice applies to all mangga services across all jurisdictions where we operate. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang are governed by the same data protection standards. We also recommend reviewing our Terms of Use and Legal Notice for complete information on how mangga operates.

If you do not agree with our data practices, you may decline to use mangga. If you have used mangga and wish to close your account and request data deletion, contact our support team to initiate the process.