Frequently Asked Questions

Find answers to common questions about Mangga.app's business directory platform, subscription tiers, AI features, verification processes, and legal policies.

Privacy & Verification

Phone verification, data protection

Subscription & Features

Tiers, billing, AI image generation

Service Limitations

Disclaimers, guarantees, liability

Technical Dependencies

Third-party services, uptime

Legal & Compliance

Consumer rights, regulations

Need More Help?

Contact our support team

Privacy & Verification

Mangga.app offers two phone verification methods for business accounts:

WhatsApp Verification - Optional verification using WhatsApp Business API (requires explicit consent)
SMS Verification - Traditional SMS verification (always available as alternative)

Phone verification is optional but recommended for enhanced account security and customer trust.

WhatsApp verification is completely optional and requires your explicit consent:

You must voluntarily provide your mobile phone number
You must confirm you wish to receive verification messages via WhatsApp
We use WhatsApp Business API in compliance with Meta's policies
Verification codes are automatically deleted after 24 hours
SMS verification is always available as an alternative

For detailed information, see our WhatsApp Verification Policy.

Identity verification is an optional service that enhances trust between businesses and customers:

Purpose: Provides additional verification beyond email confirmation
Process: Secure $6 card payment processed by Stripe
Benefits: Enhanced credibility and customer trust
Security: Payment verification helps prevent fraudulent accounts

The $6 fee covers payment processing costs and helps maintain platform security. No card details are stored by Mangga.app.

We collect minimal data necessary for platform functionality:

Required Data:

Email address (for account creation and notifications)
Business name and description
Date of birth (minimum age 16 required)

Optional Data:

Phone number (for verification and enhanced security)
Business address and contact details
Social media links (only displayed for Gold/Diamond tier users)

See our Privacy Policy for complete details on data collection, usage, and retention.

Data retention varies by type and purpose:

Verification codes: Automatically deleted after 24 hours
Account data: Retained while your account is active
Business profiles: Retained for service provision
Payment records: Retained for legal and tax compliance (typically 7 years)
Consent records: Retained for compliance and audit purposes

You can request data deletion by contacting support@mangga.app. Deletion requests are processed within 30 days, subject to legal retention requirements.

We use several trusted third-party services:

Infrastructure & Hosting:

Supabase - Database and authentication
Vercel - Website hosting and deployment

Communication:

WhatsApp Business API - Optional phone verification
Twilio - SMS verification and communications
AWS SES - Email notifications

Payments & AI:

Stripe - Payment processing (no card data stored by us)
Leonardo.ai - AI image generation

All third-party services are bound by strict data processing agreements and comply with applicable privacy laws.

Subscription & Features

Silver (Free)

3 stories maximum
5 AI image generation tries
Basic image customization
Standard support
Public business profile

Gold ($5/month or $50/year)

50 stories maximum
100 AI image generation tries
Advanced image customization
Priority support
Phone and social media links displayed publicly
No watermarks on generated images

Platinum ($10/month or $100/year)

100 stories maximum
200 AI image generation tries
Premium image customization
Premium support
Custom branding options
Enhanced profile features

Diamond (Premium)

500 stories maximum
1000 AI image generation tries
All premium features
Dedicated support
Advanced analytics

Compare plans and upgrade

Story limits are enforced based on your subscription tier:

Graceful degradation: If you downgrade tiers, existing stories remain active
Creation blocking: New story creation is blocked when you reach your tier limit
Clear warnings: Warning banners appear in your dashboard when approaching limits
Easy upgrades: Upgrade prompts are provided throughout the application

You can always view and manage your existing stories, regardless of tier limits.

Yes, you own the commercial rights to AI-generated images created through Mangga.app:

Images are generated privately using our paid Leonardo.ai subscription
You retain full ownership and commercial rights to your generated images
You can use images for business promotion, marketing, and commercial purposes
Images are stored securely in your private business profile

Important: AI-generated images are artistic representations and may not accurately depict your actual services. They should be used for promotional purposes only.

Billing is straightforward and flexible:

Billing Cycles:

Monthly subscriptions: Billed every month
Annual subscriptions: Billed yearly (save ~17%)
Silver tier: Always free, no billing

Cancellation:

Cancel anytime through your account dashboard
Cancellation takes effect at the end of your current billing period
Continue using paid features until period ends
Automatic downgrade to Silver tier after cancellation

Upgrades/Downgrades:

Upgrades take effect immediately with pro-rata billing
Downgrades take effect at next billing cycle

All payments are processed securely by Stripe. We never store your payment information.

Our AI image generation system offers comprehensive customization:

Image Styles & Models:

Multiple AI models including "Standard - balanced" (default)
Professional, high-quality business-focused imagery
Customizable text colors and positioning

Keyword System:

6 themed categories with 40 keywords each
Up to 10 keyword selections per image
Keywords displayed under generated images for transparency

Generation Limits:

Silver: 2 images per generation, 5 total tries
Gold/Platinum/Diamond: 4 images per generation
Higher tier users get more generation attempts

All images include discount percentage and duration information as specified in your story.

The Premium chat feature allows client users to communicate directly with businesses:

Chat Features:

Real-time messaging between Premium clients and businesses
200-character message limit for concise communication
Mobile-first design optimized for quick conversations
Accessible from business story pages and profiles

Important Limitations:

24-hour deletion policy: All chat conversations are automatically deleted exactly 24 hours after they start
Non-recoverable: Once deleted, conversations cannot be restored or recovered
Premium requirement: Only Premium client users can initiate chats
No file sharing: Text messages only, no images or attachments

Save Important Information: If you need to keep important details from a conversation, save them locally before the 24-hour deletion period expires.

Upgrade to Premium to access chat features.

Managing your subscription is easy through your business dashboard:

To Upgrade:

Go to your Business Dashboard
Click "Upgrade Plan" or visit Upgrade Page
Select your desired tier and billing cycle
Complete secure payment through Stripe
New features activate immediately

To Downgrade:

Contact support@mangga.app
Request downgrade to desired tier
Changes take effect at next billing cycle
Existing content remains accessible

Need help choosing the right tier? Contact our support team for personalized recommendations.

Service Limitations & Disclaimers

Important Disclaimer:

AI-generated images are artistic expressions and promotional tools only. They do not accurately represent your actual services, facilities, or capabilities.

Key points about AI-generated imagery:

Artistic representation: Images are created for visual appeal and marketing purposes
Not documentary: Images do not depict your actual business premises or services
Promotional use: Intended to attract customer interest and convey business themes
Customer understanding: Customers should understand these are AI-generated promotional materials

Always provide accurate service descriptions in your business profile text to complement the AI-generated imagery.

Platform Role:

Mangga.app is a connection facilitator only. We do not provide, guarantee, or take responsibility for the actual services offered by businesses.

We do not guarantee:

Booking confirmations: Businesses may not respond to booking enquiries
Service quality: Quality and delivery of services is the business's responsibility
Scheduling accuracy: Appointment times and availability are managed by individual businesses
Advertised discounts: Discount validity and terms are determined by each business
Business response times: Communication speed varies by business

Your responsibility: Always confirm service details, pricing, and availability directly with the business before making commitments.

Our verification process has specific scope and limitations:

What We Verify:

Email address ownership (required for all accounts)
Phone number ownership (optional verification)
Payment method validity (optional $6 identity verification)

What We Do NOT Verify:

Business registration or licensing
Professional qualifications or certifications
Insurance coverage or liability protection
Service quality or business reputation
Physical business premises or addresses
Compliance with local regulations

Customer responsibility: Always conduct your own due diligence when selecting service providers. Check credentials, reviews, and qualifications independently.

Mangga.app facilitates connections but is not responsible for service delivery disputes:

Our Role:

Provide a platform for businesses to showcase services
Facilitate initial contact between customers and businesses
Maintain basic verification standards (email, optional phone/identity)

In Case of Disputes:

Contact the business directly to resolve issues
Report serious misconduct to support@mangga.app
Consider local consumer protection agencies for legal remedies
Leave honest feedback to help other customers

We may remove businesses that consistently receive reports of misconduct, but we cannot provide refunds or compensation for service disputes.

Yes, our liability is limited in accordance with UK/EU consumer protection laws:

Platform Limitations:

We provide the platform "as is" without warranties about business quality
No guarantee of service availability or uptime
Limited liability for third-party service failures
No responsibility for business-customer transaction outcomes

Your Consumer Rights:

UK/EU consumer protection laws still apply
Right to accurate platform functionality as described
Right to data protection and privacy
Right to cancel subscriptions as per our terms

For complete details, see our Terms of Service and Privacy Policy.

We take platform safety seriously and have reporting mechanisms in place:

Report Issues:

Email support@mangga.app with details
Include business name, specific concerns, and evidence if available
We investigate all reports within 48 hours

Types of Issues to Report:

Inappropriate or offensive business content
Suspected fraudulent business listings
Businesses operating outside legal boundaries
Harassment or unprofessional communication
Misleading service descriptions or pricing

We reserve the right to remove businesses that violate our community standards or applicable laws.

Technical Dependencies

Mangga.app relies on several industry-leading third-party services:

Infrastructure & Hosting

Supabase - Database, authentication, and real-time features
Vercel - Website hosting, deployment, and CDN

Communication Services

WhatsApp Business API - Optional phone verification
Twilio - SMS verification and communications
AWS SES - Email notifications and support

Payment & AI Services

Stripe - Payment processing and subscription management
Leonardo.ai - AI image generation and processing

All services are enterprise-grade with high reliability standards, but external dependencies may occasionally affect platform availability.

No Uptime Guarantees:

Due to dependencies on third-party services, we cannot guarantee 100% uptime or continuous service availability.

Potential service disruptions may occur due to:

Scheduled maintenance: Planned updates and improvements (advance notice provided)
Third-party outages: Issues with Supabase, Vercel, Stripe, or other service providers
Emergency maintenance: Critical security updates or bug fixes
Network issues: Internet connectivity or CDN problems

Our Commitment:

Advance notice for planned maintenance when possible
Rapid response to unplanned outages
Status updates via email and social media during incidents
Post-incident analysis and improvements

Payment security is our top priority:

Security Measures:

Stripe processing: Industry-leading PCI DSS Level 1 compliant payment processor
No card storage: Mangga.app never stores your credit card information
Encrypted transmission: All payment data transmitted via secure HTTPS
Tokenization: Card details replaced with secure tokens

What We Store:

Stripe customer ID (for subscription management)
Payment status and subscription details
Transaction IDs for record keeping
No sensitive payment information

All payment processing occurs on Stripe's secure servers. We only receive confirmation of successful payments.

AI image generation depends on Leonardo.ai's service availability:

During Service Disruptions:

Image generation may be temporarily unavailable
Existing stories and images remain accessible
Story creation without images may still be possible
Generation attempts are not deducted during outages

Our Response:

Monitor Leonardo.ai service status continuously
Provide status updates to affected users
Extend generation limits if significant outages occur
Maintain backup plans for critical functionality

We choose reliable AI partners but cannot control external service availability. Alternative image options may be considered for future updates.

Data protection and recovery measures:

Backup Systems:

Supabase backups: Automated daily database backups
Point-in-time recovery: Ability to restore to specific timestamps
Geographic redundancy: Data replicated across multiple regions
Version control: Code and configuration backups

Recovery Procedures:

Automated monitoring and alerting systems
Documented recovery procedures for various scenarios
Regular backup testing and validation
Emergency response team for critical incidents

While we implement robust backup systems, we recommend businesses maintain their own copies of important content and data.

Mangga.app is designed for broad compatibility:

Supported Browsers:

Chrome - Latest 2 versions (recommended)
Firefox - Latest 2 versions
Safari - Latest 2 versions (macOS/iOS)
Edge - Latest 2 versions

Device Support:

Desktop - Windows, macOS, Linux
Mobile - iOS 12+, Android 8+
Tablets - iPad, Android tablets
Responsive design - Adapts to all screen sizes

Requirements:

JavaScript enabled
Cookies enabled for authentication
Stable internet connection
Modern browser with ES6 support

For the best experience, we recommend using the latest version of Chrome or Firefox on desktop devices.

Legal & Compliance

Mangga.app complies with UK and EU consumer protection regulations:

UK Regulations:

Consumer Rights Act 2015 - Digital content and services standards
Consumer Contracts Regulations 2013 - Online purchase rights
Data Protection Act 2018 - Personal data protection
Electronic Commerce Regulations 2002 - Online service provision

EU Regulations (where applicable):

GDPR - Data protection and privacy rights
Consumer Rights Directive - Digital service standards
E-commerce Directive - Online platform responsibilities

Your rights include: 14-day cancellation period for subscriptions, right to accurate service descriptions, data protection rights, and remedies for non-conforming digital services.

Our WhatsApp verification service fully complies with Meta's Business Messaging Policy:

Compliance Measures:

Explicit consent - Users must opt-in before WhatsApp verification
Alternative methods - SMS verification always available
Clear purpose - Verification use only, no marketing messages
Data minimization - Only collect necessary verification data
Retention limits - Verification codes deleted after 24 hours

User Rights:

Opt-out at any time
Choose alternative verification methods
Data deletion upon request
Clear escalation paths for issues

See our WhatsApp Verification Policy for complete details.

You have comprehensive rights regarding subscription management:

Cancellation Rights:

14-day cooling-off period - Cancel new subscriptions within 14 days for full refund
Anytime cancellation - Cancel ongoing subscriptions at any time
End-of-period effect - Cancellations take effect at current billing period end
Continued access - Use paid features until cancellation takes effect

Refund Policy:

Pro-rata refunds - Partial refunds for mid-cycle cancellations in cooling-off period
Service issues - Refunds available for significant service failures
Processing time - Refunds processed within 5-10 business days
Original payment method - Refunds returned to original payment source

Contact support@mangga.app for cancellation or refund requests.

We take intellectual property rights seriously:

AI-Generated Content:

Users own commercial rights to their privately generated images
Images created through our paid Leonardo.ai subscription
No copyright infringement on existing works
AI training data properly licensed

User Content:

Users retain ownership of business descriptions and text content
Users responsible for ensuring they have rights to uploaded content
Platform license to display and process user content

Copyright Complaints:

DMCA-compliant takedown procedures
Report copyright violations to support@mangga.app
Counter-notification process available
Repeat infringer policy in place

Multiple options are available for resolving disputes:

Internal Resolution:

Contact support@mangga.app with detailed complaint
We investigate and respond within 48 hours
Escalation to management for complex issues
Good faith effort to resolve disputes amicably

External Options:

Consumer protection agencies - Trading Standards, Citizens Advice
Online dispute resolution - EU ODR platform for EU consumers
Alternative dispute resolution - Mediation services
Small claims court - For monetary disputes under £10,000

We prefer to resolve disputes directly but respect your right to pursue external remedies under applicable consumer protection laws.

We strive to make Mangga.app accessible to all users:

Accessibility Features:

Keyboard navigation - Full functionality without mouse
Screen reader support - ARIA labels and semantic HTML
Color contrast - WCAG 2.1 AA compliant color schemes
Responsive design - Works on all device sizes
Clear typography - Readable fonts and appropriate sizing

Ongoing Improvements:

Regular accessibility audits and testing
User feedback incorporation
Compliance with Web Content Accessibility Guidelines (WCAG)
Alternative text for images and visual content

If you encounter accessibility barriers, please contact support@mangga.appso we can address them promptly.

Still Have Questions?

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Business Information

Official company details and contact info

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Registration and contact details

Related Legal Information

Last Updated: 30 June 2025

This FAQ is regularly updated to reflect current policies and features.